Join us as a Training Program Account Coordinator, where you’ll play a critical role in shaping the future of training programs at TrueTraining. We’re advancing Canada in the right direction by equipping government employees with high-quality training that makes a real difference. From coordinating schedules to optimizing processes, your job is to support—and most importantly, elevate—our programs. If you thrive on keeping everything organized, solving problems, and creating systems that run like clockwork, we want you.

Responsibilities:

Program Coordination & Process Improvement

• Course Scheduling: Manage program timetables by aligning instructor availability, student preferences, and resource needs to ensure seamless class execution.
• Process Improvement: Assess and refine program workflows to enhance efficiency and address operational bottlenecks.
• Course Progress Oversight: Monitor program milestones, address conflicts proactively, and ensure that courses meet deadlines and quality standards.
• Stakeholder Communication: Serve as the primary liaison for instructors, students, and government clients, providing timely updates and resolving inquiries effectively.

**You will be working alongside an energetic office team of 10, while the Training Program Account Manager will be supervising you. This position has high opportunity for advancement.

Administrative and Sales Expertise

• Documentation Management: Maintain accurate and accessible records for each course, including student progress, teacher feedback, and class performance data.
• Client Experience: Provide an exeptional experience to clients and assist in creating quotes, eventually leading to contracts.
• Platform Management: Utilize our tools, such as Microsoft Teams, Airtable, and SharePoint, to support seamless communication and data management.
• Communication Hub: Ensure all stakeholders are informed and equipped with the necessary materials to succeed, from onboarding to course completion.

Technology Integration

• Platform Optimization: Use tools such as Airtable, JotForm, and Microsoft Teams to streamline scheduling, enrollment, and course management processes.
• Process Streamlining: Develop and refine systems to automate routine tasks like attendance logging, student notifications, and progress updates.
• Performance Metrics: Gather, analyze, and present data on course progress and participation to identify trends and recommend improvements.

Student and Instructor Experience

• Class Monitoring: Ensure classes are on track and that both students and instructors have what they need for a successful session.
• Feedback Collection: Conduct mid-course and end-of-course feedback sessions with students to identify areas of success and improvement.
• Onboarding Assistance: Support new students and instructors with their onboarding process, ensuring a smooth transition into our system.

Preferred Experience

• Experience coordinating programs, schedules, or training initiatives.
• Strong organizational skills and attention to detail in managing multiple priorities.
• Familiarity with the Microsoft ecosystem is a plus.
• Ability to analyze workflows and identify opportunities for process improvements.
• Excellent communication and interpersonal skills to support diverse teams and clients.

This isn’t your average coordinator role. You’ll play a key part in ensuring the success of our programs, working closely with both instructors and students, and constantly looking for ways to make things better. If you’re ready to take ownership, solve problems, and make an impact in a fast-growing organization, this is the role for you. We’re looking for someone proactive, resourceful, and driven to keep things moving forward.

To apply for this position, send your CV and a cover letter at: team@truetraining.ca. Please ensure that you indicate the title of the position and the NOC code in the subject field.

Pour postuler à ce poste, envoyez votre CV et une lettre de motivation à : team@truetraining.ca. Veuillez vous assurer d'indiquer le titre du poste et le code CNP dans le champ objet.