Join us as a Software Engineering Operations Junior, where you’ll be a huge player in growing our startup team at TrueTraining.ca, as we're advancing Canada in the right direction by influencing the government by providing them with quality services. From integrating AI tools to automating processes, your job is to support—and most importantly, innovate. You’ll dive into our Microsoft ecosystem, optimize workflows, and make sure every system hums smoothly. If you love solving problems, simplifying the complex, and making things better than you found them, we want you.

Responsibilities:

Process Automation & Operation Improvement

• Automation: Identify opportunities to automate repetitive tasks using scripts, APIs, or automation tools to reduce manual effort.
• Workflow Optimization: Evaluate and refine team workflows to improve efficiency, reduce redundancies, and ensure alignment with project goals.
• Process Improvement: Identify bottlenecks and implement strategies to enhance the productivity of the engineering team.
• Team Coordination: Serve as one of the primary points of contact for operational support, ensuring our office team and external contractors have the best tools, information, and resources needed to complete their projects.

You will be working alongside an energetic office team of 10, including a fellow software engineering operations colleague.

Microsoft Ecosystem Expertise

• Microsoft Teams Management: Maintain and enhance Teams-based collaboration, including setting up channels, integrating apps, and creating automated workflows.
• Power Automate Implementation: Design, build, and manage automated workflows to streamline repetitive processes, reduce manual effort, and improve productivity.
• Graph API Utilization: Leverage Microsoft Graph API to build custom integrations, extract data, and enhance interoperability across Microsoft 365 services.
• Azure/Entra Management: Support the configuration and maintenance of Azure Active Directory and Entra to ensure secure access and identity management for engineering projects.
• Monitoring & Troubleshooting: Monitor the performance of Microsoft environments and troubleshoot issues as they arise, ensuring seamless operations.

Technology Solutions & System Management

• Tool Implementation: Research, implement, and maintain software tools (e.g., CI/CD platforms, project tracking systems) to improve team productivity.
• Data Management: Streamline data tracking and reporting systems to ensure accuracy and accessibility across the team.
• Technical Training: Provide training and support for team members on new tools and platforms, ensuring effective usage and adoption.

Software Innovation by Incorporating AI/LLM

• AI Research & Integration: Explore and implement AI/LLM (Large Language Model) solutions to enhance existing workflows and processes.
• Automation Through AI: Develop AI-powered tools or integrations to automate repetitive tasks and improve team efficiency.
• Custom AI Applications: Collaborate with the leadership team to design and deploy AI applications tailored to organizational needs.
• AI Education: Provide team members with insights and training on leveraging AI/LLM technologies effectively.

Preferred Experience

• Strong knowledge of the Microsoft ecosystem, including Teams, Power Automate, Graph API, and Azure/Entra.
• Familiarity with AI/LLM technologies and their practical applications in software workflows.
• Experience in process improvement or workflow optimization in a technical environment.
• Basic scripting or automation skills are a plus.

This isn’t your average role. You’ll get your hands dirty building automations, working with AI, and experimenting with cutting-edge tools. If you’re tired of playing it safe and want a role where you can challenge yourself, make an actual impact with a scaleable startup, and prove how resourceful you are, this is it. We’re not looking for someone to just follow instructions—we need someone who thinks two steps ahead and gets stuff done.