The Tim Hortons Shift Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and exceptional Guest experience are fulfilled.

Duties include:

• people management: leads by example and demonstrates the importance of treating every team member and Guest with respect
• assists the Restaurant Manager in recruitment and retention strategies
• reacts immediately to issues requiring attention during the shift
• trains, orientates and monitors new team members, using PTS and feedback binder
• reports to Restaurant Owner, GM, Manager and /or Assistant Manager on team member performance (positive or negative)
• assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership
• hospitality management: leads by example to demonstrate that the Guest is top priority and reinforces positive hospitality behavior’s with team members
• responds to Guest in a friendly manner while maintaining an appropriate sense of urgency
• complies with and enforces all Tim Hortons operating standards
• ensures that all product and packaging is properly merchandised and stocked
• responsible for shift cash procedures
• maintains operational efficiency through use of positioning charts
• ensures all restaurant policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies)
• assists the Restaurant Manager in driving sales and transactions during their shift
• monitors for, responds to and reports to restaurant management about unsafe acts and conditions
• Completes all required shift documentation (e.g. records waste, mgr. walk thru, pre-rush checklists etc.)
• escalates to management any issues and or problems

Please submit resume to timhortons4919@hotmail.com 

To apply for this position, send your CV and a cover letter at: timhortons4919@hotmail.com. Please ensure that you indicate the title of the position and the NOC code in the subject field.

Pour postuler à ce poste, envoyez votre CV et une lettre de motivation à : timhortons4919@hotmail.com. Veuillez vous assurer d'indiquer le titre du poste et le code CNP dans le champ objet.