Title

General Manager  

Reports To

Vice President - Operations  

Direct Reports

Various Department Heads and Supervisors 

Summary of Role

Globex Management has a culture that inspires our RITE values; Respect, Integrity, Teamwork and Entrepreneurship. The General Manager (RGM) for GlobEx Management Ltd. provides leadership in a way that fosters GlobEx’s Guiding Principles. The GM guides a team of direct reports to deliver superior customer satisfaction and advance associate development. While coordinating the senior leaders to run the day to day operations of the hotel, the GM is responsible for the co-creation and the implementation of GlobEx’s standards and strategies and in some cases the implementation of a Brand’s standards in all hotels. The GM provides analysis, feedback, and recommendations to ensure GlobEx’s objectives are achieved in each pillar while implementing the required tactics to make this happen.

Impact & Influence on Guests, Associates and Business

• Ensure ‘customers’ are treated as guests in our own homes.
• Provides direction and oversight to all guest service functions and processes to ensure they are executed at a high level. 
• Ensures inadequacies are acted on immediately in the short term and actions are taken to ensure repeatable processes are problem free.   
• Ensure their region’s priorities align with GlobEx’s to ensure the organization’s growth and legacy is continued. 
• Produces and actions business plans that support the organization’s and region’s needs. This includes the production or implementation of repeatable, best practice processes for their region and/or the organization.
• Demonstrates an affiliative relationship with peers and head office to ensure all GlobEx procedures and policies are followed and improved upon including Sales, Marketing, Revenue Management, IT, Accounting and Human Resources.
• Ensures the franchise agreements are maintained to the required levels.
• Ensure the culture of family: working hard, personal growth and accountability to one another (associates) is maintained.
• Produces region-wide associate communication that creates associate confidence about making decisions on the job. 
• Demonstrates a high level of commitment to processes that allow associates to clearly see how their work adds to our family’s success and their continuous learning in different areas of the business and life.   
• Ensures their team is making difference in their community.
• Creates and maintains a culture where all associates give back to the community they live in.

 Education, Experience, and Skills

• University Degree in business is preferred but not required. 
• 7+ years of hospitality or comparable progressive experience leading (a diverse work force-age, race, etc…), coaching and managing teams, including a strong foundation in operations and preferably food & beverage.
• Demonstrated experience in business planning and execution

Please complete survey https://forms.office.com/r/u5d2MBTtbt and submit resume to careers@globexmanagement.com 

To apply for this position, send your CV and a cover letter at: careers@globexmanagement.com. Please ensure that you indicate the title of the position and the NOC code in the subject field.

Pour postuler à ce poste, envoyez votre CV et une lettre de motivation à : careers@globexmanagement.com. Veuillez vous assurer d'indiquer le titre du poste et le code CNP dans le champ objet.