Title

Guest Service Agent  / Front Desk Agent

Reports To

Guest Services Manager 

Summary of Role

Globex Management has a culture that inspires our RITE values; Respect, Integrity, Teamwork and Entrepreneurship. As a member of the Front Desk Department the Guest Service Agent is focused on providing exceptional service and creating memorable experiences by making emotional connections with all guests. In this position, you will have a direct impact on the overall experience of our hotel guests and responsible for ensuring 100% satisfaction from the moment guests arrives at the hotel until check out.

Impact & Influence on Guests, Associates and Business

• Welcome guests into the hotel and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, etc.
• Demonstrate knowledge of hotel room categories, room rates, packages, promotions, hotel services, etc. and communicate to guests accordingly.
• Utilize up-selling techniques to maximize room occupancy and rates.
• Answer telephone inquiries, including booking, editing and cancelling reservations
• Assist guests with check out, including but not limited to; ensuring rooms and services are correctly accounted for, processing credit and debit card payments etc.
• Respond to all guest inquiries, requests and concerns ensuring 100% guest satisfaction
• Conduct on the job training to new associates as required
• Other duties as assigned

Education, Experience, and Skills

• Degrees, certificates and training in the following areas are an asset:
• Tourism and / or Hospitality
• Customer Service
• Conflict Resolution
• Teamwork / Collaboration
• Information Technology
• First Aid
• Demonstrated basic understanding of current forms of technology and its application.  (For example: Mobile devices, “Apps”, search engines, etc.…)

Please complete survey https://forms.office.com/r/u5d2MBTtbt and submit resume to careers@globexmanagement.com 

To apply for this position, send your CV and a cover letter at: careers@globexmanagement.com. Please ensure that you indicate the title of the position and the NOC code in the subject field.

Pour postuler à ce poste, envoyez votre CV et une lettre de motivation à : careers@globexmanagement.com. Veuillez vous assurer d'indiquer le titre du poste et le code CNP dans le champ objet.