Position: Front Office Manager

Reports to: General Manager

JOB SUMMARY:

Manages day-to-day operations, ensuring the quality and standards and meeting the expectations of the customers daily.

• Develop specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
• Supporting Management of Front Desk Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and building mutual trust, respect, and cooperation among team members.
• Serving as a role model to demonstrate appropriate behaviors.
• Supervises and manages employees. Manage all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Responds to and handles guest concerns.
• Sets a positive example for guest relations.
• Empowers employees to provide excellent customer service.

Please apply to darryl.caudle@saskramada.com

To apply for this position, send your CV and a cover letter at: darryl.caudle@saskramada.com. Please ensure that you indicate the title of the position and the NOC code in the subject field.

Pour postuler à ce poste, envoyez votre CV et une lettre de motivation à : darryl.caudle@saskramada.com. Veuillez vous assurer d'indiquer le titre du poste et le code CNP dans le champ objet.